WIFI Calling on Note 8

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I'm a Participant Level 3 Afternoon
I'm a Participant Level 3

WIFI Calling on Note 8

So I bought a Note 8 from the Samsung store in Canada. Everything works great. Got my fido sim in and it registered along with installed all the beautiful Fido bloatware. I set up the Wifi calling and registered my information for the 911 assistance and then when it comes time to use wifi calling it doesnt work. Anyone else had this issue? it just goes to the cellular network although the option for Wifi preffered is selected and the Wifi connection is strong and present.

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Re: WIFI Calling on Note 8

I actually got it to work. I just called Fido. They made sure that my IMEI was registered to their network and unlocked the features. It does take 24-48 hours for it to register but wifi calling is working. 

If anyone has the same issue I'd be more than happy to help Smiley

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I'm a Legend Level 1
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Re: WIFI Calling on Note 8

Hello @Afternoon,

 

Welcome to the community!

 

Fido does not carry the Galaxy Note 8 so it won't be supported thats the first reason the second would be you would need to get the phone from Fido in order to get the WiFi calling feature to work.

 

Eve if a phone supports WiFi calling and its a phone that Fido sells if you did not purchase the phone from Fido features like WiFi calling and VoLTE will not work.

 

 

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I'm a Participant Level 3 Afternoon
I'm a Participant Level 3

Re: WIFI Calling on Note 8

This is frustarting and doesnt make any sense. Phone is unlocked and sold by Samsung to work on all Canadian networks (unlocked) When inserting SIM fido downloads all its bloatware and locks the phone to its network, updates the devices to add its own features and then doesn't allow me to use WIFI calling when they let me register to the system and tell me its activated on my phone?

 

Image in frenchFido.png

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Re: WIFI Calling on Note 8

I understand your frustration, all Canadian Samsung phones does that when you insert the SIM for the first time.

 

The phone will work on the Fido network but for features to work like WiFi calling and VoLTE it needs to be purchased from Fido thats because the IMEI number will be in Fido's database and that is how those features gets enabled to work on your phone.

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I'm a Participant Level 3 Afternoon
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Solution

Re: WIFI Calling on Note 8

I actually got it to work. I just called Fido. They made sure that my IMEI was registered to their network and unlocked the features. It does take 24-48 hours for it to register but wifi calling is working. 

If anyone has the same issue I'd be more than happy to help Smiley

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Re: WIFI Calling on Note 8

Thanks for updating the Community, Afternoon!



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I'm a Participant Level 2 JunaidNur
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Re: WIFI Calling on Note 8

fido does carry note 8. does this mean it will automatically have wifi option?

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Re: WIFI Calling on Note 8

Hey @JunaidNur,

 

Welcome to our Community Smiley

 

Yes, it will. The WiFi calling option is available on all postpaid Voice and Data plans with an eligible device.

 

Check out more info here.

 

 



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Re: WIFI Calling on Note 8


@KAPABLE-K wrote:

I understand your frustration, all Canadian Samsung phones does that when you insert the SIM for the first time.

 

The phone will work on the Fido network but for features to work like WiFi calling and VoLTE it needs to be purchased from Fido thats because the IMEI number will be in Fido's database and that is how those features gets enabled to work on your phone.


Please verify your facts before spreading wrong information, like that.

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I'm a Contributor Level 1 grreaghb
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Re: WIFI Calling on Note 8

Please tell me what is incorrect about the statement.  As far as I can tell it is completely correct.

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Re: WIFI Calling on Note 8


@grreaghb wrote:

Please tell me what is incorrect about the statement.  As far as I can tell it is completely correct.


Hello Grreaghb,

 

  Did you happen to read the solution for this thread? The OP was able to get Wifi-calling to work on their Note 8 purchased from a Samsung store (ie not from Fido).

 

  I understand you believe that Fido/Rogers are actively preventing devices not purchased from them access to certain functions. They are not. They are trying to resolve that particular issue. It may just take some time.

 

Cheers



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I'm a Participant Level 2 Triniking
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Re: WIFI Calling on Note 8

I have the same issue. What exactly did you tell them on the phone?

I've been getting the run around for 5 consecutive days on the phone with them. I've purchased my handset from Samsung Canada as well.

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Re: WIFI Calling on Note 8

Hey @Triniking

 

@Afternoon Any chance you can share your experience at the store to help our friend here?

 

 



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I'm a Participant Level 3 Afternoon
I'm a Participant Level 3

Re: WIFI Calling on Note 8

Sure thing! As far as getting the solution to this issue you need to contact the technical support at Fido. Its not an issue that customer service will be able to resolve. They'll have to verify that your IMEI is registered on their network so you can access their network for Wifi calling. From there you'll just have to turn it on on your phone and set it up.

 

Hope it helps!

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I'm a Participant Level 2 Triniking
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Re: WIFI Calling on Note 8

No luck with those tips. They said that  because it's not a Fido phone, that it will never work. I did have my IMEI number added to the database prior to your response and did verify that it has been added.

 

Thank you for your help.

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