I've tried all the normal routes - restarting, pulling the battery - nothing works.
My phone "crashed" during my text conversations, and it remained "on". However, after turning it off, and on again, the screen refuses to turn on. The phone itself is on, as the keyboard and the three buttons lights up, but the screen shows nothing. I can still feel the vibrations when someone texts me, but other than that, it shows no indications.
I have never dropped my phone, nor has it been wet. It was working just fine seconds before, out of nowhere when I slided the keyboard out to check the text i got, this happened.
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I have had the same issue and my phone has been in for the "software" updates which haven't helped. The Vivaz Pro is just defective! Sorry I know this doesn't help but at least you know that you are not alone in dealing with the Vivaz Pro problems.