Ever since I got my vivaz pro in january, it has been a constant nusance due to it freezing at random times. Somtimes when Im making a call, othertimes when its just in my pocket. It has been a frequent occurance enough to make it really difficult to call or text. I had contacted customer support through the phone and they couldnt help me. i sent it in for repairs and the issue still persists. Iam at a loss as its a big hinderance in using my fido service-somtimes freezing upto a good 12 minuites. Do you guys have any answers?
I also have two sony vivaz pro, and the same thing happens and the handset also shuts off in conversation or text, sent out for repair and problem still there, so far Fido will take no responsibility for the handset I was told by Fido rep that there has been no problems with these hand sets but the were discontinued from fido web site not even a 6 months that I had them. So far fido would rather lose my 4 lines before giving any solution.
I have had the same problem and the software updates do not make a difference at all. I have tried contacting Sony Ericsson but they are not easy to deal with. I have had nothing but problems with this handset and would recommend you try to get rid of it if you can. The only way I can get through a day relatively problem free is to turn off the phone and take the battery out, wait 15 seconds then put the whole thing back together. Not a great solution but it works most times.