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Upgrading phone while keeping existing plan? Stuck on Voicemail page

pitte14
I'm a Participant Level 1
I'm a Participant Level 1

I'm trying to upgrade my phone, while keepign my existing plan but the plan is a retention plan. When I get to the voicemail page, it tells me to "select a voicemail option" though I have already chosen one. Help! 

 

 

***Edited to add tags and labels***

2 REPLIES 2

FidoKenny
Moderator
Moderator

Hey @pitte14 and thanks for reaching out.

 

That's odd. Do you get the same result using a different browser?

 

**Internet Explorer, Mozilla FireFox, Google Chrome **

 

 

Let me know.



Hey @pitte14

 

Were you able to figure this out? Did Kenny's suggestions help?

 

Keep us in the loop so we can share with others!