Upgrading phone while keeping existing plan? Stuck on Voicemail page

[pitte14]

I'm trying to upgrade my phone, while keepign my existing plan but the plan is a retention plan. When I get to the voicemail page, it tells me to "select a voicemail option" though I have already chosen one. Help! 

***Edited to add tags and labels***

[FidoKenny]

Hey @pitte14 and thanks for reaching out.

That's odd. Do you get the same result using a different browser?

**Internet Explorer, Mozilla FireFox, Google Chrome **

Let me know.

[FidoChristina]

Hey @pitte14

Were you able to figure this out? Did Kenny's suggestions help?

Keep us in the loop so we can share with others!