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Tracking an order

Kent2
I'm a participant level 2
I'm a participant level 2

I placed an order yesterday for a new phone.  When I log into the website today I can see the order is in progress. When I use the android app it does not show any orders.  Not sure why I don't see it in the app.  Is there a delay when the info in the app gets updated.

2 REPLIES 2

Kent2
I'm a participant level 2
I'm a participant level 2

I rread on another post that only orders being sent to your house will show up in the app.  As I had my phone sent to  a store that is why it did not show up. 

Hi @Kent2 , has the information changed on your app yet? If not, you could ask for technical assistance by calling *611 on your device, or use the website for now and delete and re-install the app if you haven't already done so.