Surprise charges on first bill

[AnjaniKumar]

Hi All,

I landed at Toronoto Airport and I was offered a FIDO Sim with Monthly billing up to 45 $ and 60 $ as activation fee. After I got the Bill I see a hude spike and the billing, the monthly charge is now 60 $ and 61 $ activation fee. Why the FIDO team at airport provide wrong information?

[KAPABLE-K]

Hello @AnjaniKumar,

Welcome to the community!

You should note that the Fido community forums is meant for customers to help each other and it not intended as customer service.

Since we do not know what was said at the time of activation and what your plan details are it would be best to contact customer service directly and they can look at your account and better assist you.