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S20 FE 5G deal

llzxc
I'm a Participant Level 2
I'm a Participant Level 2

Hello, today finally I received a confirmation email about the order that made about 10 days ago.

The phone was galaxy s20 fe 5g and it was $35 monthly payment discount plus $5 more discount so in total only $10 per month. However, in the email that I got today it doesn't include the $5 discount or I cannot see that in the document.

I'm concerned about this because on the day that I made my order on the fido website it said that the $5 additional discount would appear after I make a purchase in the confirmation email.

What's wrong with my order?

8 REPLIES 8

Mcflor1
I'm Helpful Level 1
I'm Helpful Level 1

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Mythwick
I'm a Participant Level 1
I'm a Participant Level 1

Hi, I'm having the exact same issue. Received the Account Change Confirmation email, and its saying $35/mo Payment Program Promotion, not $40/mo and no where else is there a $5/mo reduction. I bought the same phone, the Samsung Galaxy S20 FE 5G.

Mcflor1
I'm Helpful Level 1
I'm Helpful Level 1

There is nothing wrong with the order , original price on website on black friday $15/ mos reduced to $10 after purchased.

price of the phone $1200 ( 50. X 24 mos), in your oder confirmation email its already reduced to $40 monthly payment program

$1200 + tax= $1379.70

$1103( $40. +. Tax= 45.99)

$1379.70 - 1103.70= $275 meaning.   $10 x 24 mos= 240 + tax = $275

Mcflor1
I'm Helpful Level 1
I'm Helpful Level 1

Have you tried calling customer service for clarification

Mcflor1
I'm Helpful Level 1
I'm Helpful Level 1

A9072109-B2B6-48F0-BC10-06A887EC4DAB.jpeg

llzxc
I'm a Participant Level 2
I'm a Participant Level 2

Hello.

No, in my email, it says the monthly payment for the phone is $50 and under promotions/discounts there is only -$35... So it adds up to $15 per month + taxes as opposed to $10 + taxes.. That's why I'm concerned

Mcflor1
I'm Helpful Level 1
I'm Helpful Level 1

As I have read on other  post, it might show after two billing cycle, maybe thats what it means after purchase confirmation, for they dont want the phone to be returned, and the return policy of 30 days expires.

Mcflor1
I'm Helpful Level 1
I'm Helpful Level 1

The actual price of the phone is $50 you got the confirmation email that the price of the phone reduced to $40. + taxes = $45.99 less the $35 promotional discount, your monthly fee for the phone is $10.99