Returned phone within 15 days. When will my device balance be zero?

Returned phone within 15 days. When will my device balance be zero?

Returned phone within 15 days. When will my device balance be zero?

I'm a Participant Level 2

Returned phone within 15 days. When will my device balance be zero?

I called fido, was sent a shipping label , returned my phone within 15 days, etc. This was over a week ago. When will my fido device balance be zero? I returned it so that I could get a different (better) phone and I'm stuck waiting without knowing what's happening. Thank you

3 REPLIES 3
Moderator

Hey there @colevdv, welcome to the community!

 

The device balance should be removed from your account once the return has been processed. I would recommend looking at the tracking number in order to see if the phone has been received, once the phone is received, the device balance shouldn't take long to be removed from the account. 

 

You can also contact customer service if you want to be 100% sure. 

 

If you want, we can also send you a PM, let us know what you prefer!



I'm a Participant Level 2

Thank you @FidoDaniela 

 

The device was shipped same-day & was dlivered to the oakville ontario location over a week ago. Still have not received any communications from Fido yet so beginning to be concerned.

 

I will call customer service.

 

Thank you,

Cole

Awesome @colevdv! Keep us posted!