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Picture Messaging and an old phone

I'm a participant level 1
I'm a participant level 1



I have an old Motorola v235 on Pay and Talk.  Occasionally people send me picture messages and it comes up with an error saying I am trying to use an app that is not authorized.  I get a subsequent text message with the picture and an option to download but it never downloads successfully.  Considering the phone and the plan I am on, is there any way I can simply forward picture messages to a personal email address or my "Fido" mail to be opened once I get to a computer?


Thank you



***Edited to add labels***



Community Manager (Retired)
Community Manager (Retired)

Hi cp32,


It sounds to me as though you may either have MMS or data blocked in your account. In order to send/receive a picture message, your phone does require access to the internet to download / upload. 


Unfortunately it's not possible to retrieve them from a computer or to forward them. You may alternatively ask the sender to send it to your email address. 


I may suggest contacting customer service to see if there are any blocks on your account that would be causing this.