Phone on Backorder

[needtoknow]

I placed an order for the S24 Ultra, and it looked like it would be shipped in 2-5 business days.  Now it is saying that it is on backorder.  My question is do I have the option to cancel this order as it will not be delivered on the promised timeline.  Also, will I be able to switch back to my original plan?  Thanks

[needtoknow]

Update:  Status changed again, and the phone shipped out at 2am this morning, and I received before noon!  Very happy with how things worked out.

[FidoValerie]

We're glad to hear that too @needtoknow  
Thank you for the update! 

[Original_Lucy]

Hi @needtoknow , that's a question for Fido customer support,  they can be reached at fido.ca/support or you can call *611 from your device.