Order Process

[lol1231]

I ordered a new phone online and changed my plan but have yet to receive a confirmation email and would like to chat with a representative to make sure my order went through. On my fido account its says that the down payement went through and so on my credit card bill but have yet to hear anything from fido 

[FidoClaudia]

Hey @lol1231, 

The confirmation email is sent once the order is processed and you'll also receive another email once a tracking number is available. Make sure to also check your Spam folder in case the emails get directed there. 

If you'd like to double check your account, you can reach out to us here or we can send you a PM on the Community.

Keeps us posted.