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Not getting voicemails

I'm a participant level 1
I'm a participant level 1

I'm getting notifications that voicemails are being left on my iPhone and have left several test messages myself. Every time I check my voicemail, I enter my passcode and the voicemail attendant says it has nothing to tell me. But I know there are voicemail messages and I can't access them.


Any thoughts or help you can give me would be greatly appreciated. 


Good morning @scarlettmcd , that's a frustrating problem. You're best bet is to call*611 from your device to trouble shooting the issue with you. We're not a customer service forum here. We're hoping to help as much as we can, but some issues fall to the experts. See Here for more ways to contact customer support.