No order confirmation for a online phone order

[byu2025]

I made the payment on Feb 22nd for a CPO iphone 16 Pro. I submitted the order and credit was deducted on my credit card but I received nothing like a confirmation email from Fido (already checked my spam and junk emails). I found several similar cases in Fido Community. Just wondering how these were solved and what could I do?

[byu2025]

I would give the question an answer. The problem was solved but Fido cannot help you with it. It will be automatically reversed around 5 days because a transcation cannot be always pending. If they miss the order, it can never be processed, nor tracked by Fido, and then cancelled automatically.

[Original_Lucy]

Good morning @byu2025 , to find out about your order you will have to reach out to customer support at Fido. We cannot view accounts here on the community forum. You can try one of the methods mentioned Here

[byu2025]

Hi Lucy, thanks. I have contacted the customer support and they suggest me send my payment proof to Rogers.CUPID@rci.rogers.com . I was wondering if this email works. Do you know which

department is in charge of this kind of payment issues?

[FidoVan]

Hi there @byu2025.

That email is indeed a valid one you can use if our agents provided it to you.