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No order confirmation for a online phone order

byu2025
I'm a participant level 1
I'm a participant level 1

I made the payment on Feb 22nd for a CPO iphone 16 Pro. I submitted the order and credit was deducted on my credit card but I received nothing like a confirmation email from Fido (already checked my spam and junk emails). I found several similar cases in Fido Community. Just wondering how these were solved and what could I do?

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