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New Sim card not working

Ankon
I'm a Participant Level 1
I'm a Participant Level 1

Received a new sim card so I went online and I entered my old sim card # and the new sim card # to activate it. It completed the request, put the sim card in my phone and it says Unregistered SIM. I rebooted, and reset my phone... still nothing. There is no customer service reps to talk to at night. Why is there no 24 hr support?  Absolutely ridiculous. I tried talking to ASK JACK but we just go in circles. I work from and have no land line - I need my phone to work!  Why is something so simple so difficult ??

2 REPLIES 2

FidoValerie
Moderator
Moderator

Hey @Ankon !

 

Welcome to the Community. Very_Happy

 

Sorry to hear about the issue with the activation of your new SIM card. Has it now been resolved?
If you're still facing a problem, don't hesitate to contact us and we'll be glad to help.



khouya
I'm Experienced Level 2
I'm Experienced Level 2

Hi Ankon Smiley

This seems be a problem with the network. Hope tommorow will be resolved. 

Have a nice night Smiley