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Mobile Phone Order_not received yet

I'm a participant level 1
I'm a participant level 1

Hi Fido


This Akter Hossain. I have paid CAS 49 on 27 November as instructed by FIDO for a device plan. 

 Order number is DPN7551716003****.
Today is 10 days. No update of my phone delivery. I have called Fido care several times. They are too busy to pick my call. No body responded. when will I get my phone?

Hi there @Akter , first off welcome to the Fido community. I would like to suggest that you remove your personal information from your post as it is visible to everyone and not secure. If your payment has been processed,  you will receive notification of your shipment when it's been processed through the warehouse and picked up by the courier. If you need more information you can reach out to fidosolutions on Twitter or Facebook. Please edit your post to remove your name,phone number and order number for your own security 😉