Laptop not connecting to Fido mobile hotspot

[sija]

Hi Team,

I have been using Fido since May, but have never been able to use the hotspot. I am able to start the hotspot from Fido, but my other devices(mobile and laptop) never connect. It shows "No Internet". I checked https://forums.fido.ca/t5/General-Support/Fido-s-APN-amp-MMS-Settings/m-p/91614 for APN settings and it is correctly set in my mobile. 
I need it urgently for my work.

Hoping for a quick reply.
Thanks, 
Sija

[FidoValerie]

Hey @sija  

Sorry to hear you've been having trouble using your mobile hotspot! 

You can find the steps to correctly activate your mobile hotspot on an iPhone here, or an Android here.

If these steps have been completed and the situation persists, you can reach out to our Tech Support team, who's available over the phone or via Live Chat.

Hope this helps!