Laptop not connecting to Fido mobile hotspot

[sija]

Hi Team,

I have been using Fido since May, but have never been able to use the hotspot. I am able to start the hotspot from Fido, but my other devices(mobile and laptop) never connect. It shows "No Internet". I checked https://forums.fido.ca/t5/General-Support/Fido-s-APN-amp-MMS-Settings/m-p/91614 for APN settings and it is correctly set in my mobile. 
I need it urgently for my work.

Hoping for a quick reply.
Thanks, 
Sija

[sija]

I have used the steps as outlined in your message to use Fido's hotspot on other devices, but it does not work. I have tried to contact multiple tech support agents but none could find a solution. Please help me with this issue.

[KAPABLE-K]

Hello @sija, what is the make and model of the device you are using?

[FidoValerie]

Hey @sija  

Sorry to hear you've been having trouble using your mobile hotspot! 

You can find the steps to correctly activate your mobile hotspot on an iPhone here, or an Android here.

If these steps have been completed and the situation persists, you can reach out to our Tech Support team, who's available over the phone or via Live Chat.

Hope this helps!