Here are the definitions of the various status's:
If your status is “open”, your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
If your status is “in progress”, we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
If your status is “shipped”, your phone has left our warehouse and is on its way to the store you chose.
If your status is “cancelled”, your reservation has been cancelled and your reservation fee will be credited back to your account.