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I got order canceled

Hanalee
I'm a participant level 1
I'm a participant level 1

I ordered my phone last Black Friday with good deal (Samsung Galaxy S23 258GB with $8.33 monthly plan). After a week I got email they will back ordered.

I was still waiting for 2 month and I got message today it was canceled due to it doesn't have it in the stock anymore.

I ordered Samsung Galaxy S23 258GB, so I ask if I down storage (128GB) it is possible to get same pirce and they said "No". "Your price is just Black Friday promotion and we don't have the same price anymore" 

I countinued to use expensive plan and nothing get it right now. I am so disappointed fido's service.

I never order new phone with fido anymore.

 

1 REPLY 1

FidoRania
Moderator
Moderator

Hey @Hanalee,

 

We're sorry to hear about your experience. 

Unfortunately, we can't ensure the availability on popular devices.

 

On our end, we'll be happy to look into alternative options, please contact us here.