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I got a new Samsung Galaxy S24FE like a week ago. It stopped working today.

Yelah
I'm a participant level 3
I'm a participant level 3

I don't know what happened. I was on a call with my dad on my newly under contract Samsung Galaxy S24FE, like would be 50 mins ago as of writing this, it is now 9:50pm. The device stopped working. After I heard the click of my dad hanging up, it usually turns on showing he or anyone  hung up. But not this time, I tried to turn it on, it wouldn't turn on. To I did the ole force reboot (volume down with power button until I felt a little rumble). It turned it on but I couldn't like swipe to unlock.  I tried doing that reboot again and it worked. I managed to reset all settings and it still won't work properly. It was working all day until like 9pm Saskatchewan time today. I don't know what to do, I'm on a back up phone of my old phones(Samsung Galaxy z flip 3, luckily it still works). I just received it in the mail on October 17th, it was shipped on the October 16th from fido in Ontario. Does this mean I'm like sol and I have to pay 2 years for a broken device? Or can I ship it back and not need a new phone for a bit as this zflip3 phone works better than that one? Please help. I can't afford to buy it out and or get it fixed locally as I'm on disability.. this phone is the only thing connects me with my support team and drs.

2 REPLIES 2

Yelah
I'm a participant level 3
I'm a participant level 3

UPDATE: i let it rest for the night. And turned it on this morning and kt asked to do an update and so I did, and so far so good it works.

Hi @Yelah , sorry to hear your new device is malfunctioning. Please call fido support to inquire about the best way to return/exchange your device. Here  are the many ways to contact Fido. Good luck and i hope you have a better experience with a new device