Huawei P20 Pro Android Pie update cause GPS issues

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I'm a Contributor Level 2 simonxcheng
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Huawei P20 Pro Android Pie update cause GPS issues

Hi guys, 

I have updated my Huawei P20 Pro to EMUI 9,0.0.178. After the update, GPS is not working properly. After reboot, the GPS is fine, but once I stopped navigation and start a new navigation, it keeps "Looking for GPS ...". I have tried GPS test app, it just could not get GPS fix. Whenever I need to navigate, I have to reboot the phone. I am wondering anyone is facing the same issue. I have wipe the cache partition but it did not help. I do not really want to do a factory reset. However, it seems that is the last resort I have. 

 

Thanks,

 


Screenshot_20190201_090932_com.google.android.apps.maps.jpgScreenshot_20190201_231750_com.chartcross.gpstest.jpg

Accepted Solution

Re: Huawei P20 Pro Android Pie update cause GPS issues

Hi everyone,

 

The February SMR along with a fix for this GPS issue will begin rolling out March 21. 

 

Thanks to everyone who reported this!

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I'm a Contributor Level 2 simonxcheng
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Re: Huawei P20 Pro Android Pie update cause GPS issues

HI Gabbie1997, can you try GPSFix app before factory reset. It claims to reset GPS status. I could not try it because my GPS is still in working state.

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Re: Huawei P20 Pro Android Pie update cause GPS issues


@simonxcheng wrote:

The GPS stayed in good state for just one day after the factory reset. Reboot did not fix issues anymore. So, I did a factory reset again yesterday. This time, I will try GpsFix app if GPS goes wrong again. If it keeps having problems, I will send it back to Huawei. 


 

Since i too am in the same boat that any change lasted 24 hours.  I am stuck having to turn off  / power back on the phone and it seems to work for a few hours, which sucks but if i absolutely need it i'll have to do that for now.

Could it also be a software we both are using causing it?

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Re: Huawei P20 Pro Android Pie update cause GPS issues


@simonxcheng wrote:

HI Gabbie1997, can you try GPSFix app before factory reset. It claims to reset GPS status. I could not try it because my GPS is still in working state.


Ok i'll try that next time GPS drops.  I'll let you know my results after 24 hours

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I'm a Participant Level 1 coolkat
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Re: Huawei P20 Pro Android Pie update cause GPS issues

This is a known issue. This issue is not caused by the update OS, this issue is because of the google services updates. uninstall/rool back the google apps and dont update the google services app. 

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Re: Huawei P20 Pro Android Pie update cause GPS issues

I tried the GPSFix app but that doen't work either.

When you are saying the Google services app, which one specifically are you referring to as there isn't one called that. There is one called "Google Play Service" there was only an unisntall available for that one.  Or do you mean i should uninstall or force Stop on everything with the word google on it?

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I'm a Contributor Level 2 simonxcheng
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Re: Huawei P20 Pro Android Pie update cause GPS issues

First of all, after 48 hours of the second factory reset, the GPS is still working. I am not sure how long it can last though. My Google Play Servicer was 4.x.x after factory reset. I have disabled auto update, however, my phone still updated it to 5.0.x automatically. I have read some forum chats on Huawei's Chinese website, people are experiencing similar issues in China. Chinese version does not have Google Play Service. So, I am not sure if the problem is related Google Play Service.

 

Before the first factory reset, I have tried a few things, such as delete Google Map data, delete Google Play Service cache, wipe system cache, uninstall Google Play Service update etc. None of them works.

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Re: Huawei P20 Pro Android Pie update cause GPS issues

Sadly 24 hours after a factory reset, the issue has come back.

During my reset what i did was i restored all the apps but i didn't restore any Google apps just in case and now nothing can find my location.  I had to reboot my phone to make GPS work again.

the GPSFix didn't work at all but the reboot/shut off and turn back on works.

 

Is this a software issue at this point, is there a warranty for it since phone is less than a year old?

When i connect the phone to my desktop using HiSense (i think its called) the update button gives me the option to restore to a previous version 8.11 .  Should i be doing it at this point or do 1 last factory reset and not restore any data at all and to actually re-install all the softwares via the Google Play install?

 

What other troubleshooting steps should i be doing? 

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I'm a Contributor Level 2 simonxcheng
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Re: Huawei P20 Pro Android Pie update cause GPS issues

Mine is still fine four days after the second factory reset. I suggest you to do a second factory reset without restoring from Google bbackup. Glad to know that there is an option to roll back to Android 8. I would try to roll back if my phone's gps goes bad again. You should be able to send it back to Huawei for warranty repair if nothing can fix the issue. Fido store can help you ship the phone back and give you a loaner phone. 

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I'm a Participant Level 3 Mathieuyb
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Re: Huawei P20 Pro Android Pie update cause GPS issues

Me and my girlfriend have the same issue with the p20 pro. GPS dosent work and we have to reboot to have à GPS signal. With GPS statuts, i can see 0 satellites and when then Phone find some GPS, he lost all signal after some seconds... 

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I'm a Contributor Level 2 simonxcheng
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Re: Huawei P20 Pro Android Pie update cause GPS issues

Please try a factory reset without restoring from Google backup. Mine is fine one week after the second factory reset.

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