How to get your hands on fido lte micro sim in Edmonton?

How to get your hands on fido lte micro sim in Edmonton?

How to get your hands on fido lte micro sim in Edmonton?

I'm a Participant Level 1
I'm a Participant Level 1

How to get your hands on fido lte micro sim in Edmonton?

I recently ordered a Fido LTE micro sim on fido.ca but got just the regular sim.  I then proceed to call fido CSR and was told I can just make a switch at the kiosk.  I went to a kiosk today but got told they do not have any.  I then called a few stores with no luck.  I again called fido CSR and was told they cannot send me one and I have to go through the hassle to find one.  What kind of customer service is this?  Fido was the one who messed up the order in the first place and I have to waste my time to make up their mistake?  And yet cannot get this issue solved?

 

Can someone let me know how to get a fido lte micro sim if I cannot get one online(because I am not paying again) and cannot get one in store coz it seems like no stores have any?

 

Also is there a number I can call when and online order was not correct?

 

Thanks in advance.

 

 

***Edited to add labels***

3 REPLIES 3
I'm a Contributor Level 1

Fido currently doesn't have any Micro LTE sims. Only regular speed Micro sims.  As they only offer the Iphone 5 and the Mobile hotspot devices that run on LTE.  Iphone 5 uses the Nano sim, while the Hotspot uses a regular sized sim.  Your only option is to get a sim cutter and cut the regular sized LTE sim card down to micro size.  Check Ebay, you'll find many options. Until they carry a device that has LTE on a micro sim, they will not have any micro LTE sims.

Hey everyone, It's on our website's SIM card page

 

http://www.fido.ca/web/page/portal/Fido/SmartCard

 

Give us a call to place the order



Community Specialist

Hi there BYU,

 

I don't see why we wouldn't be able to send you a Micro SIM, unless we were out of stock of course.

 

I'll send you a PM to see if anything can be done from my end,