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How to contact the FIDO?

I'm a participant level 1
I'm a participant level 1

I received the new device last week, was quite excited after purchasing online, but it turned out to be the worse device I've ever used. I just wanted to return and get back to original plan. But I couldn't reach out to the customer service. The chat sessions have interrupted twice without any obvious reasons, that's so weird.

Pls tell me which is the best way to reach out to you guys and start the return process. Thanks.



Hello @ptranmtl,


Sorry to hear you did not like the device but that's why Fido has the satisfaction guarantee period, the best way to contact Fido is basically what's convenient and what works for you. See here for the different ways to contact Fido including over social media.


For something like this I would recommend calling and you take advantage of the call back feature if the wait time is too long.