Home Phone ZTE modem

Home Phone ZTE modem

Home Phone ZTE modem

RaMut
I'm a Participant Level 2

Home Phone ZTE modem

Phone doesnot work.  Dial tone is not proper and does not allow to call out.  In coming call without a ring goes to answering machine. Talked to tech supprot (took long hours, and few days of calls) did not help.

3 REPLIES 3
khouya
I'm Helpful Level 3

Hi Ramut!

Your situation is resolved?

I'm here to help you.
I hope you have a nice day Smiley

FidoValerie
Moderator

Hey @RaMut Very_Happy

 

I'm sorry to learn that you're having difficulty using your Wireless Home Phone service!

 

Could you please make sure of the following? 
 

- Three lights should be displayed if the device is working off the battery and 4 lights if plugged in a power outlet

- Verify that your location has adequate reception (you can refer to our coverage map)

Good reception = Green

Medium reception = Yellow

Low reception = Red

- Verify that the phone is properly plugged in the device, and that the cable is not broken or damaged.

 

If you can confirm all of those things, try plugging in your phone in the second jack on the device and then placing a call.
You can also try another phone and see if that works better! 

Keep us posted. Smiley



khouya
I'm Helpful Level 3

Great answer ! Smiley