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HTC One S Text Message "Unsupported Picture Format"

2jie
I'm a Participant Level 2
I'm a Participant Level 2

Hi Fido,

I have been unable to send messages with pictures for the past couple of months. Before than, it was fine. I believe only a certain file format that is 'unsupported'. Pictures from the camera are able to send thru, but others can't send through. It would say "Unsupported Picture Format". Any way to solve it? Thanks.

 

 

***Edited to add labels***

1 REPLY 1

tccris
I'm a Contributor Level 2
I'm a Contributor Level 2

hey 2jie

http://www.htc.com/www/support/howto.aspx?p_id=438&id=141462&p_name=htc-one-s

nothing about picture format,but maybe is the picture size which is not good as fido sais for media messaging''The maximum size is 300 KB. Some phones may support less''