April 2017
Has anyone received the Android 7.1.2 OTA on their Pixel/XL device?
**Edited to add labels**
Solved! Go to Solution.
May 2017
You guys are not taking this seriously at all. Otherwise, you would have allocated the resources to have this fixed rapidly from the get-go, which hasn't been the case. The issue of timely updates has been on-going for months now, and this latest calamity has lasted 2 weeks (so far), so this begs the question: why do you care so little about us?
May 2017
May 2017
May 2017
May 2017
Add me to the list of Fido Pixel users who paid $1000 for a phone and have been waiting for months and still stuck on 7.1.1 and Feb 5th security patch. To add to my mysery, I have the abrupt battery drain issue where my phone can die at any given time below 55% percent battery. Google saying fix for the problem is 7.1.2 OS but if I try to sideload, my warranty would be void.
I can't spend weeks without my phone while you send it back to google and get this repaired/replacement. Been with Fido 9 years but I think this is enough. Better switch carriers than waiting for you to "look into the issue" when all Fido users with the build NOF26W have the same issue sitting on February updates.
Pathetic and Pointless..
May 2017
Like alot of you, my Pixel has been stuck on version 7.1.1 (Build NOF26W) with sercurity patch level of Feb 5, 2017. On a hunch, I tried a Rogers SIM card from my work phone and immediately got all the OTA updates so my phone is now running version 7.1.2 (Build N2G47O) sercurity patch level May 5, 2017. My wife used a Bell SIM from a friends phone and also got all the updates. I don't think it is a problem that requires the phone to be replaced under warranty. Fido and Google need to work together to figure this out, as most people will not have the abitlity to use a SIM from another Provider. I have an open case with Google that has been escilated to a tier 3 support technician. I will keep the case open and report back here.
May 2017
May 2017
I got an email from Google's Advanced Hardware Support Team. Here is what it said:
If you’d like to proceed with re-installing Android, let me know whether you’ll be using a Windows, Linux or Mac computer, as well as the version of Windows, Linux, or OSX your computer has. I’d be happy to work with you during this process, so if any step is confusing, feel free to reach out to me by replying to this email.
I have replied and state that a SIM from another provider let me install updates. I let them know that side loading Android every month or borrowing another provider's SIM card was not an acceptable solution and have ask them to look into the issue further. I will post here again if there is any update.
May 2017
Thanks for the info, we are back to the same situation. Side loading or a complete flash. I'm willing to do this as long as if something goes wrong I'm not left holding a brick. Hello Fido? Seems we are all getting solutions but you? What's the way forward for us?
ps. So far you seem to be the only one who's gotten updated by switching sims.
May 2017
When others have tried SIM cards form another provider, did the SIM cards have active plans? I did try a US pay as you go SIM that was not active and was not able to get updates.
May 2017
I tried an active Bell simcard but was not able to see any updates. Tried restarting the phone, enabled auto updates and played around with the phone for around 10 mins.. Not sure how it worked for you 😕
May 2017
It worked for me on Rogers. My wife said she tried Bell but I cannot verify it was actually Bell. Her friends SIM could have actually been Rogers. The Rogers SIM I used did not have any identifying marks on it like my Fido one does.
May 2017
May 2017
May 2017
May 2017
The tech from Google's Advanced Hardware Support Team wants me to try to update over WiFi with NO SIM installed. As my phone now has all the updates can somebody else give this a try so I can get back to them?
May 2017
I have tried multiple times on several different days (including right now)
No luck updating it without a SIM on wifi.
May 2017
May 2017
Got tired of the same old song.
I manually updated like several others have and am now up to date.
Good luck to the non tech savvy...
Thanks for nothing Fido.
May 2017
May 2017
Hi again,
You have here the solution:
https://drive.google.com/file/d/0Bz6x7k-VkpUJMlZ1aEliVnhMOHM/view
You must to choose NOF27C version and after the reboot you will have a notification to update to 7.1.2 (N2G47E).
Please read the messages from 6th page on this forum, you have already the answer. I tried like another users and it's ok now.