Hello Fido,
I upgraded my phone to Google Pixel 5 three days ago and received a confirmation email that was saying: "you should receive in up to 5 business days." Naturally I was expecting to have a phone within 5 days.
Today I received a call "on behalf of Fido'' and was asked if I want to complete my order. After initial confusion we found out that this was a mistake due to the phone being not available and I won't receive it for at least three weeks. There is no information about delays or stock availability on the website nor at the confirmation email. Furthermore, I called 611 (thank you for 45m waiting time btw) to get some clarification, where I was told that there is nothing that could be done and that Fido doesn't have to notify me about a delays, on the contrary it's my “fault” and I should call and ask about availability. Day after I received another call from Fido where I was told that the phone will be delayed for 4 weeks. Some time after I received an SMS with a similar context.
This completely ruins all expectations and the legality of such "purchase" is also questionable since Fido clearly doesn't have the item available nor a solid availability date, but It doesn't stop it from taking new orders.
This raises two question:
How Fido is planning to compensate for the delays and a bad experience ?
Will Fido add an “out of stock” note on the website, so people won’t get confused ?
Thank you,
Ivan
