Galaxy Q

Galaxy Q

Galaxy Q

Chipl
I'm a Participant Level 2

Galaxy Q

So my galaxy q has been acting up. The lights on the bottom will come on, but my screen stays black. Any advice?

 

 

***Edited to add labels***

1 REPLY 1
FidoStephen
Community Manager

Hi Chipi,

 

Does the screen not work at all? Or is this intermittent? If you're able to get to your settings, I'd suggest trying a reset to factory settings (settings > backup & reset).

 

Another thing - do you think the connection between the screen and the keyboard may be damaged? There's a thread that describes this here.