Frustrated with device protection plan

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I'm a Participant Level 3
I'm a Participant Level 3

Frustrated with device protection plan

I have been paying for device proection plan for almost 2 years, my phone just crashed, now they are asking me to pay 200$ for another phone, and they dont make my version anymore. 

 

When i asked Assurion to show me that this is the worth of the phone, they could not. 

I asked then, how do i know this is the value, just you saying so? and they could nt respod. 

 

They could not do anything for me, they said i could buy a certain version of another phone for a certain amount, i said, i want to choose a phone of my liking not what they can offer only. 

 

Then they say, to talk to Fido for anything else - passing the buck, 

 

have been loyal customer for many phone lines for a few years now , re thinking my value for my money.

 

Very frustrating that the store cannot do anything, always say ,need to call customer service. 

 

 

 

 

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Former Moderator
Former Moderator

Re: Frustrated with device protection plan

Hi @dufrec!

 

I see that you were able to reach someone as per your other post. Was it regarding this? Let me know. Smiley



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I'm a Participant Level 3
I'm a Participant Level 3

Re: Frustrated with device protection plan

Hello, I did reach someone but there is still no resolution in this matter. 

 

 

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Former Moderator
Former Moderator

Re: Frustrated with device protection plan

@dufrec I'll send you a PM. Smiley



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