Fido just cancelled my Order placed on November 15th 2024 to be picked up at a Store. No Cancellation emails were sent, I simply noticed that I had no more order in the ''My Orders'' section on the Fido App/Website. I never received the Pickup Your Phone email either. Fido ''Customer Service'' confirmed this.
It's not the first time this happened to me. Here is my 2024 Fido experience.
Fido cancellations 2024
1) 5$/month Pixel 7 Order date: April 12th 2024 (With payback of your previous Phone's remaining payments if I upgraded to a new phone - Promotion by Fido Text Message - 100$)
2) 5$/month Pixel 8 Order date: August 21st 2024
3) 15$/month Pixel 9 Order date: November 15th 2024
All 3 Contracts cancelled without Email Notice and/or my consent. I already had my phone but was ''stuck'' on the Plus Plan because I was waiting for a Pixel 7,8 and 9 since April.
Fair warning if you want to deal with Fido/Rogers.
