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Email not coming through to phone

I'm a participant level 1
I'm a participant level 1

I have my yahoo email account set up on my phone to receive emails when away from my computer and it has always worked for me. However, we recently moved from Ontario to Alberta and I have yet to change my phone number to a more local number, so I am wondering if this would affect the email account not telling me when I have new messages. In order to check if I have messages, I have to click on my email app and wait for it to refresh to load the new messages. Any suggestions or is it due to not changing my number yet??



***Edited to add labels***


Community Manager (Retired)
Community Manager (Retired)

Hi DannielleV,


That fact that you haven't changed your phone number would not affect the email / data functionality of your phone. Perhaps you had changed the push settings to search manually?


If you could let us know what phone you use, we may be able to give you the menu steps to verify this.