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Certified pre-own phone is broken

ashleysudbury30
I'm a participant level 1
I'm a participant level 1

Hello

 

My google 7 pixel pro phone over-heated. I put it down and closed the screen, next morning the phone was burning hot and will not open. I am still under guarantee, wondering how to proceed to get this fixed or changed? Thank you, 

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @ashleysudbury30,

 

Welcome to the community!

 

Depending on when you go the device you may be able to exchange it, if not you do get a 12-month warranty and you can contact Google directly, see here for more information.