Can I keep 1000 International Long Distance Minutes to 8 Selected Countries

[SophiaS2020]

Hi there,

I have an simple question, my current plan include 4G data and 1000 International Long Distance Minutes to 8 Selected Countries.

If I switch the plan include 10G data and unlimited canada wide mins, do I still keep this1000 International Long Distance Minutes to 8 Selected Countries?

Thanks

[Mohibkhan]

Active my talk

[Cawtau]

Hello Mohibkhan,

  Welcome to the community!

  Apologies, I'm not quite sure I understand your request. Could you please clarify?

  That said, you should note these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts. If you wished to verify whether your plan includes promotional International calling or other query regarding your account, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers

[Cawtau · Accepted solution]

Hello SophiaS2020,

  Welcome to the community!

  The 1000 International Long Distance Minutes is a promotional offer available on certain plans. Since it is not an add-on, it isn't necessarily available on all plans. You would need to contact customer service to verify whether the specific plan of which you're interested is also compatible with those 1000 International minutes. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account.

Hope this helps 😀

Cheers