BlackBerry KEYone

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I'm a Contributor Level 2 SeiksToronto
I'm a Contributor Level 2

BlackBerry KEYone

I'm am thinking this will be my next phone, does fido plan on carrying it?

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Re: BlackBerry KEYone

Hi @SeiksToronto!

 

No word on that as of now. Should we carry it, it'll be updated on Fido.ca. Smiley

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Former Moderator FidoMaria
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Re: BlackBerry KEYone

@SeiksToronto At this point, my guess is that the phone isn't compatible with the specific bands/frequencies of that area. Not all towers use all available bands/frequencies, so maybe the ones your phone would use for LTE+ isn't being used by the towers in that area.

 

I think the best way to find out would be by putting another Fido SIM card in your phone to see if you get the LTE+ sign.

 

What do you think? Smiley



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I'm a Contributor Level 2 SeiksToronto
I'm a Contributor Level 2

Re: BlackBerry KEYone

I appreciate your suggestion but as my fido SIM card does receive LTE+ in a Samsung A5 in the same location where my Blackberry Keyone does not and both of these phones support the same frequency bands, I am thinking the issue is a lack of carrier settings being sent to my Keyone from Fido - I believe this is also why I no longer see an "HD" indicator when calling others on Fido/Rogers with HD calling capable phones - I did see the "HD" icon on my Keyone earlier in 2017 but have not seen it since late 2017 - again I'm thinking due to a lack of carrier settings from Fido to my Keyone. Using a Bell SIM in my Keyone and calling others on Bell/Telus with HD capable phones does display an "HD" icon on my Keyone.

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Former Moderator FidoMaria
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Re: BlackBerry KEYone

@SeiksToronto In that case, have you made sure that you have the correct APN settings in your phone?



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I'm a Contributor Level 2 SeiksToronto
I'm a Contributor Level 2

Re: BlackBerry KEYone

APN is set to ltemobile.apn

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Re: BlackBerry KEYone

From what I can tell, based on everything we gone through, it sounds like the cause of this lies with your device rather than with the network. 

 

It might be a good idea to try a factory reset of your device. @Community, anyone else have any ideas what else might help?



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I'm a Contributor Level 2 SeiksToronto
I'm a Contributor Level 2

Re: BlackBerry KEYone

I have tried a factory reset and I am still not able to see the LTE+ in areas where I do receive LTE+ on a Samsung A5. I am also not able to make VoLTE calls as my IMS settings says "not connected" even though voice over LTE is set to on. I'd appreciate if you can refer my issues to a tech support specialist. 

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Re: BlackBerry KEYone

Hey @Seiks Toronto


I'm sending you a PM to get this looked into.


Talk to you soon.

 

 

 

 



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I'm a Contributor Level 1 Ambrish
I'm a Contributor Level 1

Re: BlackBerry KEYone

Hello, 

I'm having the same LTE issue. How was this resolved? 

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I'm Qualified Level 1
I'm Qualified Level 1

Re: BlackBerry KEYone

Just an FYI for anyone trying to get WiFi calling and VoLTE, I recently bought a K1 from Rogers unlocked. Couldn't get the WiFi calling to work at all .I went to CrackBerry and they have a thread about it and also an OS version that will put these activities back on the KEYone. They seem to have been removed in the latest update .just an FYI 



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Message 29 of 44
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Re: BlackBerry KEYone

Hey @Ambrish!

 

What phone are you using? Are you getting LTE at all on your phone?

 

Give us as many details as possible and we'll go from there!

 

 



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