I'm am thinking this will be my next phone, does fido plan on carrying it?
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@SeiksToronto At this point, my guess is that the phone isn't compatible with the specific bands/frequencies of that area. Not all towers use all available bands/frequencies, so maybe the ones your phone would use for LTE+ isn't being used by the towers in that area.
I think the best way to find out would be by putting another Fido SIM card in your phone to see if you get the LTE+ sign.
What do you think?
I appreciate your suggestion but as my fido SIM card does receive LTE+ in a Samsung A5 in the same location where my Blackberry Keyone does not and both of these phones support the same frequency bands, I am thinking the issue is a lack of carrier settings being sent to my Keyone from Fido - I believe this is also why I no longer see an "HD" indicator when calling others on Fido/Rogers with HD calling capable phones - I did see the "HD" icon on my Keyone earlier in 2017 but have not seen it since late 2017 - again I'm thinking due to a lack of carrier settings from Fido to my Keyone. Using a Bell SIM in my Keyone and calling others on Bell/Telus with HD capable phones does display an "HD" icon on my Keyone.
I have tried a factory reset and I am still not able to see the LTE+ in areas where I do receive LTE+ on a Samsung A5. I am also not able to make VoLTE calls as my IMS settings says "not connected" even though voice over LTE is set to on. I'd appreciate if you can refer my issues to a tech support specialist.
Just an FYI for anyone trying to get WiFi calling and VoLTE, I recently bought a K1 from Rogers unlocked. Couldn't get the WiFi calling to work at all .I went to CrackBerry and they have a thread about it and also an OS version that will put these activities back on the KEYone. They seem to have been removed in the latest update .just an FYI