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BBM & Social Networking stopped working outside Wifi coverage

carlygray
I'm a Participant Level 2
I'm a Participant Level 2

I have a plan that includes unlimited BBM and social networking. This was working all the time until I went on vacation to the UK. Over there it would only work when I was connected to a wifi connection. Now I have returned and it is still the same.

 

The instant chat advice of them resetting my settings made me lose access all together for a while. Now it is back to only when connected to a wifi.

 

Does anyone know how to get this back to working all the time. I'm paying extra for the privilage and can't use it.

 

 

***Edited to add labels***

1 REPLY 1

Paolo
I'm an Expert Level 2
I'm an Expert Level 2

try turning on data services while roaming