reservation not working today

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Fido Employee
Fido Employee

reservation not working today

Hi there,

 

I'm just reporting a problem with the reservation system since this morning and I'm unable to reserve the newest SAMSUNG.

Error message:

Sorry, but we cannot process your request at this time. It could be due to one of the following reasons: • You are not eligible to use the reservation system; you must have an existing wireless device and receive a monthly bill from Rogers. • You are eligible, but we are experiencing technical difficulties. Please try again later. Thank you.

 

**edited to add tag



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Re: reservation not working today

@alexleroi456 Welcome to the community!

 

Thanks for flagging the error, can you try clearing your browser cache or try a different browser and see if you still get the error.



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Fido Employee
Fido Employee

Re: reservation not working today

I tryed with explorer, Firefox and Chrome after clearing the cash but still having this message


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Former Moderator
Former Moderator

Re: reservation not working today

Hey @alexleroi456!  Smiley

To be eligible to use the Fido reservation system, the following criteria must be met: 

- You are registered on fido.ca/My Account. Must be logged in as the account holder

- The account must be in good standing. If restricted for a non-payment suspension, the Phone Reservation button won’t work

- No Lost/Stolen restriction. If on, Phone Reservation button won’t work

Let us know if explains why you can't reserve it. If it's a glitch we will send you a PM to look into this. 



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