I'm an existing fido user and I just got a new SIM card today at vancouver Fido kiosk.
The fido kiosk staff told me I need to go online, log onto my account to change my SIM.
However, when I log onto my fido account, It did not have " My Fido Service "or "Change your SIM card" option.
Maybe it's because my number is under a business account?
How can I change my SIM?
***Edited to add labels***
Solved! Go to Solution.
Yes, it would be because you have a business account and the phone number in question is most likely not assigned as the primary number.
You can contact customer service via Live Chat or by calling us at 1-888-481-3436 to change the SIM.