prepaid plan did not take affext

[littlefoot156]

i just got fido prepaid yestarday. i switched from bell and brought my own phone. i selected the $49 canada wide plan and had my number ported over. as per the fido rep who i spoke to over the phone i did not put the $50 onto my account until my number was ported over. but i am being billed on a pay per use basis. the plan did not take affect. but my account says its the plan i have. now i dont have enough to cover the plan. i was told that once i put the funds onto my account they would come off right away and my plan would kick in. what gives?

***Edited to add labels***

[littlefoot156]

I am still having this issue!

[FidoStephane]

Welcome to our Community littlefoot156! 

I'll gladly look into this for you I've sent you a private message (you can access your PMs by selecting the envelope icon next to the Help link at the top right of your screen) 

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