prepaid plan did not take affext

prepaid plan did not take affext

prepaid plan did not take affext

littlefoot156
I'm a Contributor Level 2

prepaid plan did not take affext

i just got fido prepaid yestarday. i switched from bell and brought my own phone. i selected the $49 canada wide plan and had my number ported over. as per the fido rep who i spoke to over the phone i did not put the $50 onto my account until my number was ported over. but i am being billed on a pay per use basis. the plan did not take affect. but my account says its the plan i have. now i dont have enough to cover the plan. i was told that once i put the funds onto my account they would come off right away and my plan would kick in. what gives?

 

 

***Edited to add labels***

2 REPLIES 2
littlefoot156
I'm a Contributor Level 2

I am still having this issue!
FidoStephane
Community Specialist

Welcome to our Community littlefoot156

 

I'll gladly look into this for you Smiley I've sent you a private message (you can access your PMs by selecting the envelope icon next to the Help link at the top right of your screen) 

 

For future reference, you can always reach out to us via Twitter or Facebook for similar requests Smiley