poor customer service

Reply
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

poor customer service

I called fido customer service alot of time first problem i face is i have wait more them 30 min to talk with u guys then after wasting like 1 hr on useless talks my problem is still on sloved I complained that i not using the number which i am charged for i want to stop that service from my account even i am charged for it . Secondly u guys are frauds i was supposed to get back my security fee which i made every time i call customer service they tel me it’s processed u will get it in 7 days but its been 6 months now 

Flag this to a Moderator
Message 1 of 2
389 Views
Highlighted
Moderator
Moderator

Re: poor customer service

Hey there Simran24!

 

Welcome to the community :).

 

That's definitely not the kind of experience that we'd want to offer. We'd also love to have a look into it to help out.

 

I would invite you to send us a PM/DM on Facebook or Twitter, or reach us at one of these channels here. Alternatively, we can send you a PM on this platform too.

 

Let us know how you wish to proceed.



Flag this to a Moderator
Message 2 of 2
388 Views