lost Credits of $20 on my account

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I'm a Contributor Level 2
I'm a Contributor Level 2

lost Credits of $20 on my account

I am worried this is a hack or some sort of stealing. Please help!

 

Dung.

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Re: lost Credits of $20 on my account

Hello @Dungleaddress,

 

Can you elaborate a bit more, what credit are you talking about?



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I'm a Contributor Level 2
I'm a Contributor Level 2

Re: lost Credits of $20 on my account

Should I close account?

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I'm a Contributor Level 2
I'm a Contributor Level 2

Re: lost Credits of $20 on my account

Hi Kapable-k,

 

I just topped up credit for my number pay as you go account to a little over $20 last week, but now it is 0 dollars balance, I am sure we did not use it, we turned off the phone over the weekend too.

 

Thanks!

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Re: lost Credits of $20 on my account

Maybe someone used your phone or did your phone access the data network and used up your credit.

Either way you will need to get a Fido representative to look at your account to verify what happened.

 

Just note wait times today will be long because of the current promotion that is going on.



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