fido fraud department doesnt answer

[juliestuart04]

I upgraded my phone and when I called back they told me the upgrade was cancelled and that I need to contact the fraud department but they're refusing to give me any information. I can't get a hold of the fraud department no one calls back and all I can do is leave a message I'm so frustrated 

[FidoKenny]

Hello @juliestuart04

We would be happy to verify your account with you to see what's going on.

There's a PM coming your way. Talk to you soon.