data service on ported device not working

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I'm a Participant Level 2
I'm a Participant Level 2

data service on ported device not working

I ported 2 devices around 2pm, only one of them working on LTE/3G so far ... the other one only works for voice services

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I'm a Participant Level 2
I'm a Participant Level 2

Re: data service on ported device not working

issue resolved after getting through to a person on the hotline after 1 hour wait ... it required a network reset on Fido end.

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Re: data service on ported device not working

@mk20 you should also make sure the APN settings are correct on the devices, you can get that info here.



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Former Moderator
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Re: data service on ported device not working

Glad it was resolved @mk20! Smiley 

 

We're here if there's anything else you need. 

 



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