data extra charge

[sh46]

I am fido client for 9 years. I have 5 lines now. my last bill had $350 data overcharge. I already requested to block data and remove anyone who can decide to overcharge or change the plan except me.
unfortunately my daughter access cell phones went overusage of data and I believe that this is Fido's mistake.
I was on the phone with Fido customer service for 4 hours to explain the problem and they verified my previous requests but they didn't remove the extracharge.
it is very disappointing that after 9 years you don't care about your client's request.
I am going to cancel all my lines and make an official complaint about extra charges.

[FidoThomas]

Hey @sh46,

Thanks for sharing your concerns with us! Hmm I see, we definitely need to take a closer look at this. This is not the kind of experience we wish to provide! Rest assured that you're at the right place for help 

I'll send you a PM and we'll check it out together.

Talk to you soon.