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can't disable add ons

navidivan
I'm a Participant Level 1
I'm a Participant Level 1

I really want to get rid of Premium Device Protection and monthly data add on (1.5 GB). I went to a fido store and they removed it for me (at least they said they removed it for me) but I see that the fees are still applied and nothing is cancelled. Could you help me get rid of these extra costs?

 

Best

 

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @navidivan,

 

Welcome to the community!

 

Sorry to hear the fee was not removed, you will need to contact customer service to have those add-ons removed.