When you call into Fido because your needing to upgrade your phone as it's been smashed and you get told to "take the **bleep**ing deal or get off my line and stop wasting my time", it really puts a damper on how your customers feel towards your company! Very disappointed!!
We are always happy to go over your upgrade options to make sure you received the best possible offer.
To do so, it will be important to get in contact with our customer service. You can easily find the ways to reach us here.
If it's best for you, we can also send you a PM here on the Community.