Well I am sure I am not the only one frustrated with the home phone service.
I have had it for just over six months and it sucks. I have phoned in numerous times and it's still not repaired. I have a new modem coming now and if that is the same then it's goodbye. Have Fido not tested this properly?
***Edited to add labels***
Thanks for letting me know @moontune
What's not working exactly?
(Are you able to place or receive calls?)
Just to check: have you tried to unplug the home device & plug it back in?
Once that's done, can you tell me if you notice a difference with the issues you're having? Thanks for filling me in on the details about that.
I get where you're coming from, @moontune! I understand it can be frustrating having to do this, however, we're simply trying to help
Sometimes, figuring out those issues require some testing on both sides.
Hopefully the new modem will fix things
If you'd like us to go through additional troubleshooting until you get the new modem, let us know and we'll send you a PM here to take a look at your account.