Winback fraud

[H0888]

I have moved to another provider, and then I got phone calls. Winback offered better deal. So I switch back to fido. When I see the bills, it is different from what I was told i also received an email with copy of the deal that i am going to get.

I have contacted customer service MULTIPLE TIMES, but they are repeating same things - I don't see that discounts, and winback team will contact me back in 24 to 48 hours. It's been weeks and I haven't heard anything from them.

Is this a real fraud? Or is there any number I can contact them directly?

It is such a wasting of time. 

The customer service team can't find my discount ,which is in my account, properly and always takes so long time to have a proper conversation.  

Anyone has same issue? 

[FidoKenny]

Hello @H0888

I'm sorry to hear about your experience and thank you for sharing this with us here.

I do understand that you had to call us multiple times, but we will need to go over your account see what was discussed.

You can find all the ways to reach us here.