Why do I have a partial charge if I changed my plan at the start of my bill

Why do I have a partial charge if I changed my plan at the start of my bill

Why do I have a partial charge if I changed my plan at the start of my bill

SOLVED
crisfido
I'm a Participant Level 1

Why do I have a partial charge if I changed my plan at the start of my bill

Why do I have a partial charge if I specifically changed to a new plan on the first day of my billing cycle?

Accepted Solution

Re: Why do I have a partial charge if I changed my plan at the start of my

Solved by MVP MVP

Hello @crisfido,

 

If the plan was set to take effect on the new cycle ahead of time it will not trigger prorated charges.

 

If you change the plan on the same day the new cycle starts it will trigger prorated charges.

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1 REPLY 1
KAPABLE-K
MVP

Hello @crisfido,

 

If the plan was set to take effect on the new cycle ahead of time it will not trigger prorated charges.

 

If you change the plan on the same day the new cycle starts it will trigger prorated charges.