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Upgrade pending

jia
I'm a Participant Level 1
I'm a Participant Level 1

I was going to upgrade my phone to iPhone Xr and fido won't allow me to do it online. It just says upgrade pending. 

Does that mean I have to go and visit the store and do the device upgrade there?

1 REPLY 1

FidoKarl
Former Moderator
Former Moderator

Hey @jia!

 

Are you getting any other type of error message? Also, just to confirm right now you can reserve the iPhone XR, when you reserve a device you'll receive an email when the phone will ship to the location that you selected.

 

I hope this helps.